Emergency Event

UPDATE: Tuesday, January 30, 2024, 1:00 p.m.

For staff that have not yet reset their passwords, reach out to the Service Desk (x4620) and they can walk your through the process. The temporary password envelopes are no longer available.

What has been resolved:

• NEW: Reporting Workbench
• NEW: MDLIVE via MyChart
• Phone Lines
• PACS
• Outgoing orders interface to UW
• Remote Access (remote.ghcscw.com)
• CareEverywhere (as of 4pm 1/29)

What is not working:

• Rightfax
• Etherfax
• EpicLink
• Radiology Results from UW on Thursday 1/25 & Friday 1/26
• BI Launchpad
• MoveIT (Batch processing)
• Get A Quote
• VPN
• Network Drives

Please note: we are in a build freeze unless it is a critical change, those will need to be approved by IT Leadership.

Please continue to check this page for further updates. 

UPDATE: Monday, January 29, 2024, 4:15 p.m.

What has been resolved:

• Phone Lines
• PACS
• Outgoing orders interface to UW
• Remote Access (remote.ghcscw.com)
• CareEverywhere (as of 4pm 1/29)

What is not working:

• Rightfax
• Etherfax
• EpicLink
• MDLive through MyChart (patients must use the MDLive site directly)
• Radiology Results from UW on Thursday 1/25 & Friday 1/26
• BI Launchpad
• MoveIT (Batch processing)
• Get A Quote
• VPN
• Network Drives

Please continue to check this page for further updates. 

Rapid Return to Administration

Following the cyber security incident this past week, VPN and Remote Access will be unavailable. We are not sure how long it will be unavailable, so anyone who relies on VPN or Remote Access will need to return to the office temporarily. If your work requires you to be connected through either of these methods, you will need to be onsite to access required resources as they become available.

In preparation for a rapid return to the Admin building, please review the following details on what will be necessary bring with you as we find ways to continue our important work.

• If you have a GHC desktop computer at home:
  • Workstation (plus power supply)
  • Monitor(s) and cables
  • Peripherals (Keyboard, Mouse, USB headset)
  • Cisco phone (as required by your workflow)
• If you have a GHC laptop:
  • Dock and Monitor or Hub monitor, and cables
  • Peripherals (Keyboard, Mouse, USB Headset)
  • Cisco phone (as required by your workflow)

A good rule of thumb is to bring with you most of what you need to complete your workday.

Remote phones can be used onsite. If your phone is required for your work, bring it with you. (Please instructions below for resetting your phone once onsite.)

How to Connect your Phone On-Site

1. Plug the network cable coming from your desk to the back of the phone.

You will not need to plug in the power adapter that you would use at home.

2. Once the display shows the sign-in screen, press the settings button on your phone.

3. On the Applications screen, press 6 for “Admin Settings”

4. On the “Please select a menu item” screen, press 5 for “Reset Settings”

5. On the “Reset Settings” screen, press 2 for “All Settings”

6. A prompt will appear asking if you would like to proceed with the reset. Press the button on the phone beneath the red “Reset” option on the screen. The phone will reboot.

If you see a “Change Service Mode” message during the process, you can ignore it. Once complete, it will show a message that reads “Device in Home Location” with your extension(s) and the Date/Time.

Also, be prepared for some road bumps during this return to the Administration building on a very short timeline. IT staff will be onsite to do their best to meet your needs. Bringing with you most of the required equipment for your workflows is critical to make this process easier.

If you and your teams have needs, please submit a general request through the ticketing system. If possible, submitting one request for the needs of several employees would be helpful to limit the number of tickets that are coming in. For example, “premium billing needs 2 ethernet cables and 3 surge protectors.”

We are hoping to help make this unexpected change as easy as possible and manage surprises as they arise. Please work with your manager if you are not sure what desk to use while you are back in the office.

Watch for other updates on the website.